Thank you for visiting and shopping at childrenofthevillage.com .The following are the terms and conditions that constitute our Shipping Policy. Due to COVID-19, we are experiencing slight delays on shipping, your order may be delayed by 2-3 business days. If this affects your order, you will be notified through the contact information you provided at the time of your purchase.
Processing and Shipment Time
All orders are processed within 5-7 days. Orders are not shipped or delivered on holidays.
Shipping time is in addition to processing time and is based on your selection at check out.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur. If we identify an issue with your order we will notify you via email or telephone.
Shipment Confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Childrenofthevillage.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Childrenofthevillage.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.